Conclusions

• Author: Lloyd G. Waller/Corin Bailey/Stephen Johnson
• Profession: Senior Lecturer in Methodology and Political Sociology and Head/Chair of the Department of Government at the University of the West Indies, Mona, and Director of the Centre for Leadership and Governance, a research and policy unit within the Department of Government, UWI/Fellow at the Sir Arthur Lewis Institute of Social and Economic Studies, ...
• Pages: 78-84

Conclusions

This research project extended the dialogue regarding the

reasons that consumers do not engage in electronic banking

to include ‘fear of cybercrime’. We have used the ‘fear of



do indeed indicate that fear of cybercrime is a factor, which

deters consumers from doing electronic banking. It was



of cybercrime victimisation while conducting e-banking



the perception that there is a high risk of cybercrime

victimisation associated with conducting electronic banking

transactions. Since its inception, electronic banking has



convenience. It is arguable that it has not developed to its

full potential because the transfer of crime from society to

cyberspace has fuelled the fear of cybercrime phenomenon,

which has been heavily galvanised by the media. The media

therefore plays an integral role in shaping perceptions

and attitudes toward electronic banking as their portrayal



negatives fuels the fear of cybercrime. This has, in turn,

created a moral panic in many countries, which continues

to threaten the civic fabric of global societies. Therefore,



of bank users remain reluctant to engage in electronic

banking as the majority have succumbed to their fear of

cybercrime.